When submitting your request, please follow these guidelines:
- Paid or Free?
If you are a paid member or advertiser, please submit your questions under the PAID members OR Feature support categories. Please make sure you include your paid member username (for verification).
- If you are a free member or guest, DO NOT submit it under the paid member support! If you submit a request in a paid member department and are NOT a paid member, we will not reply.
- Priority Status
Unless it is absolutely urgent (i.e., your member's site is down, you can't access your account, etc.), there is no need to mark anything 'high' priority. Medium priority for most if not all support requests is fine, as all are handled promptly.
- Consideration
Please be polite when dealing with our staff, as you would want us to do with you. Abuse will not be tolerated.
- Open Tickets
If you already have a ticket open, please do not open a new one to deal with the same issue. Simply update it if you need to.
- If after you have submitted your ticket, you find your answer or the solution is resolved, please do come back and notify us. It will help our staff handle other open issues promptly, if we are not replying to matters that are already resolved.
All fields are required.
